End to end or Order to Cash process reviews encompassing marketing & sales, new account applications, credit checking, order entry, billing, payments, collections and query management. Brown paper & post it approach with evidence gathering.

Process Reviews

Complex analysis and evaluation of data populations into meaningful reports and models together with key observations, highlights and recommended courses of action.

Data Analysis & Interpretation

Many organisations do not have information or working procedures documented due to lack of time and skill.  Staff changes or rapid growth may present continuity risks.  Gold Star Analysis can research and document processes and we have particular expertise within Finance functions.  Work completed by Gold Star Analysis includes:

 

 

 

 

 

 

Documentation/Procedure Guides

Forecasts

Reports and figures may be plentiful but they need to be presented in an understandable and useful format to give yo uthe information you really need to make a difference.  We design tailor made forecasting models to translate financial and workflow information into meaningful targets to improve performance.  Models are designed at varying levels to satisfy director needs with drill-downs to collector level.  We can share our expertise to calculate provisions for bad and doubtful debt and provide solutions to calculating Cashflow forecasts, DSO, Bad Debt, Workflow and Staffing Levels, Cost Budgeting and many more.

Customer Centric Analysis

Customer behaviour drives an organisation.  When things go wrong, contact increases beyond capacity, debt rises and customers leave.  Understanding cause and effect can be the first step to improving services and expanding market share.  Where standard management reports do not give you enough details, our approach to analysing the raw data can provide information upon which you can take action.

Services

       

Risk Procedure Guide    Website Training Documentation    Credit Scoring Training Manual    System Manual

                     

Questionnaires

To really understand your customer’s opinions, tailor-made questionnaires are written and despatched.  Responses are analysed and a full management report given with results displayed graphically with written details. 

 

Systems Testing

High volume data sets are analysed, reconciled or tested against specified criteria to produce segmented exception reports ready for investigation.  Our fast turn-around times mean system implementation is not held up due to lack of dedicated testing resources.

 

Analysis resource when you need it

Goldstar analysis Ltd. Company No 05659463 registered in England & Wales.  Registered office:  21 Weaversfield, Girton, Cambs CB3 0XB

Call Karen Dufrene MICM (Grad) on 07717 470350 or email Karen.dufrene@goldstaranalysis.com