Complex analysis and reconciliations feed forecasts, statistical mocels and Key Performance Indicators to produce clear business solutions.  Raw data is specified from within your organisation to meet assignment objectives. 

Robustness of current management information is tested and  compared to independent analysis. 

Root causes of business issues can be identified together with relationships between other data segments. 

Full Management Reports are provided with analysis results.

Applications may be in relation to cost, cashflow, bad debt risk and customer service. 

 

 

Work completed by Gold Star Analysis includes:

Risk Analysis – to analyse the effectiveness of the current Risk Strategy for use in designing an automated risk assessment for online customers.

Billing Analysis – root cause analysis of billing errors and cross-functional billing review reduced incorrect bills by 60%.  Success tracked by using a tailored set of KPIs.

Debt Analysis – raw data taken and analysed into customer segments.  The resources of the Collection team were effectively focused to meet year-end targets.

Call Pattern Analysis – data taken at the switch, ACD and appropriate points in the call paths to feed into a calling model designed for a telecoms company.  Key events were mapped then Erlang applied to produce optimum staffing levels by 0.5 hour over a 24 hour period.  Abandon rate was reduced by 42%.

 

 

Data Analysis & Interpretation

Analysis resource when you need it

Goldstar analysis Ltd. Company No 05659463 registered in England & Wales.  Registered office:  21 Weaversfield, Girton, Cambs CB3 0XB

Call Karen Dufrene MICM (Grad) on 07717 470350 or email Karen.dufrene@goldstaranalysis.com