SERVICES

Please contact us to find out more about our services

Data Analysis and Interpretation

Complex analysis and evaluation of data populations into meaningful reports and models together with key observations, highlights and recommended courses of action.

Complex analysis and reconciliations feed forecasts, statistical models and Key Performance Indicators to produce clear business solutions. Raw data is specified from within your organisation to meet assignment objectives.

Robustness of current management information is tested and compared to independent analysis.

Root causes of business issues can be identified together with relationships between other data segments.

Full Management Reports are provided with analysis results. Applications may be in relation to cost, cashflow, bad debt risk and customer service.

Work completed by Gold Star Analysis includes:

Risk Analysis – to analyse the effectiveness of the current Risk Strategy for use in designing an automated risk assessment for online customers.

Billing Analysis – root cause analysis of billing errors and cross-functional billing review reduced incorrect bills by 60%. Success tracked by using a tailored set of KPIs.

Debt Analysis – raw data taken and analysed into customer segments. The resources of the Collection team were effectively focused to meet year-end targets.

Call Pattern Analysis – data taken at the switch, ACD and appropriate points in the call paths to feed into a calling model designed for a telecoms company. Key events were mapped then Erlang applied to produce optimum staffing levels by 0.5 hour over a 24 hour period. Abandon rate was reduced by 42%

Process Reviews

End to end or Order to Cash process reviews encompassing marketing & sales, new account applications, credit checking, order entry, billing, payments, collections and query management. Brown paper & post it approach with evidence gathering.

From brown paper & post-its to more sophisticated technology, we can conduct end to end reviews converted into electronic flow-chart formats for easy reference. Gaining evidence and using a red-flag system, we can pin point areas for improvement and with evaluation techniques and experience can make recommendations based on your priorities.

We can scope a review to simply map out the existing process ie for audit or regulatory review or undertake other activities to identify areas of weakness or improvement in specific areas, sub processes or supporting processes. For example, Order to Cash process reviews help to identify the downstream impact on the credit function resulting in opportunities for improvement in customer service, staff satisfaction, cost, cashflow, DSO, and bad debt risk.

· Previous client testimonials and business cases available

· All projects carefully planned to meet your individual needs and priorities.

Forecasts

Reports and figures may be plentiful but they need to be presented in an understandable and useful format to give yo uthe information you really need to make a difference. We design tailor made forecasting models to translate financial and workflow information into meaningful targets to improve performance. Models are designed at varying levels to satisfy director needs with drill-downs to collector level. We can share our expertise to calculate provisions for bad and doubtful debt and provide solutions to calculating Cashflow forecasts, DSO, Bad Debt, Workflow and Staffing Levels, Cost Budgeting and many more.

Customer Centric Analysis

Customer behaviour drives an organisation. When things go wrong, contact increases beyond capacity, debt rises and customers leave. Understanding cause and effect can be the first step to improving services and expanding market share. Where standard management reports do not give you enough details, our approach to analysing the raw data can provide information upon which you can take action.

Documentation / Procedure Guides

Many organisations do not have information or working procedures documented due to lack of time and skill. Staff changes or rapid growth may present continuity risks. Gold Star Analysis can research and document processes and we have particular expertise within Finance functions. Work completed by Gold Star Analysis includes:

Risk Procedure Guide ~  Website Training Documentation ~ Credit Scoring Training ~ Manual System Manual

Questionnaires

To really understand your customer’s opinions, tailor-made questionnaires are written and despatched. Responses are analysed and a full management report given with results displayed graphically with written details. 

Systems Testing

High volume data sets are analysed, reconciled or tested against specified criteria to produce segmented exception reports ready for investigation. Our fast turn-around times mean system implementation is not held up due to lack of dedicated testing resources.

 

 

 

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